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Cookie and Privacy Policy

 

Introduction

In this privacy policy, "we" and "our" relates to The UK Carpet Syndicate Ltd company number 2283672, a company registered at 30 Camp Road, Farnborough, Hampshire, GU14 6EW

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from The UK Carpet Syndicate Ltd or is making an enquiry.

Please note, UK Carpets & Curtains is a trading name of The UK Carpet Syndicate Ltd

This Policy is up to date as of 5th June 2019 and is subject to change at any time.

 

How We Use Your Personal Data

We will use the personal information you supply to us in the following circumstances only:

When you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

 

What Data Do We Hold?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

 

How We Hold Your Personal Data

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic and physical copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. The physical copies are kept securely within locked areas, accessed only by members of staff.

Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

 

Co-Operating with Legal Authorities

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

 

Targeted & Re-Targeted Advertising

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads to you across the internet.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

 

Automated Processing

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

 

Your Rights

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

You are also within your rights to opt out of cookies or tracking identifiers used by Google; this can do this at Google's Ads Settings or by contacting us.

 

How To Contact Us

If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01256 816197.

 

How we use Cookies

Cookies are small text files stored on your computer when you visit websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and where you are in the order process, and collect general information on how our website is used, which we use to help us improve it.

There are two ‘flavours’ of Cookies - ‘Session’ cookies and ‘Persistent’ cookies.
Session cookies are temporary and are deleted when you shut down your Web browser or turn off your computer. These are used to improve how you navigate through a website and, for example, to keep track of your shopping basket contents.
‘Persistent’ cookies remain on your computer until manually deleted or when they reach an expiry date. They hold information that is useful if you revisit the website, such as login details and customising your personal preferences.

You can disable cookies already stored on your computer, but this may stop our website and others from functioning properly. It may also cause saved login details, for example, to be deleted, so ensure you have a note of them before deleting all cookies.

Essential Cookies

The following is strictly necessary in the operation of our website. If you choose to allow them, cookies placed on your computer by our website will, where applicable:

  • Allow you to login and post to our forum or messaging system, or place an order
  • Remember what is in your shopping basket and where you are in the order process
  • Recall your login details when you next visit (where applicable)

Non-essential Cookies

The following are not strictly necessary but are required to provide you with the best user experience and tell us, anonymously, which pages people find most interesting.

  • Functional Cookies. Typically used for Live Chat support (if available) and for tracking the pages you visit. Page tracking data is collated by Google on behalf of millions of website owners, providing anonymous data on which pages you visited, how you got there, the page you exited the website from and so on. It allows us to see which pages are more or less popular and helps us to make our website even better.
  • Targeting Cookies. These allow you, for example, to share pages with social networks such as Facebook (where applicable).

Data Sharing Policy

This website will not share any personal information with third parties.

Identifying Cookies on your Computer

You can often identify the individual Cookies stored on your computer by visiting the Privacy Tools section of your Web browser - below are three examples of popular web browsers.

You can opt out of being tracked by Google Analytics across all websites. Search on ‘Google Analytics Opt-out Browser Add-on’ for the web browser plug-in. 

Where we have embedded a video clip delivered from our YouTube channel, a cookie is set but this does not store personally-identifiable information as the clips are embedded using YouTube’s privacy-enhanced mode. This mode restricts cookies set by YouTube. For more details search on ‘YouTube’s privacy-enhanced mode’.

Examples of where to find details of stored Cookies on your computer

Microsoft Internet Explorer (versions 6 - 9):
Internet Explorer does not currently provide an easy way to view/disable individual cookies. However, to disable all cookies:

  • Go to Tools > Internet Options
  • Click on ‘Delete’ under ‘Browsing history’
  • More options can be set under Internet Options  > Privacy and under Privacy > Sites

Mozilla Firefox (versions 3 - 12):

  • In the Web browser’s toolbar, go to Tools (or click the Firefox tab) > Options > Privacy
  • Click on ‘Show Cookies’ (earlier versions of Firefox) or ‘Remove Individual Cookies’
  • Scroll down until you find a folder with our website name
  • Click on the + sign and it will show the Cookies stored that are related to our website
  • Click on a named Cookie to read details about it, such as its expiry date
  • You can delete an individual Cookie whenever it is highlighted

Google Chrome (version 18.0):

  • From the toolbar spanner icon go to Settings > Under the Bonnet
  • Under the ‘Privacy' section click on ‘Content Settings'
  • Under the ‘Cookies’ section click on ‘All cookies and site data’
  • You will see a list of websites – click on one to show the names of stored cookies
  • Click on a named cookie to view its details
  • To remove an individual cookie, view its details and click ‘Remove’

Typically Found Cookies and Their Purpose

These are some of the Cookies you will typically (not always) find on your computer and what they are for:

Cookie Name Function Type / Time Limit
 __utmz  Google Analytics (web traffic statistics)  Persistent. Expiry date shown
 __utma  Google Analytics (web traffic statistics)  Persistent. Expiry date shown
 __utmb     Google Analytics (web traffic statistics)  Persistent. Expiry date shown
 __utmc  Google Analytics (web traffic statistics)  Session. Expires on shutdown
     
 virtuemart  Required for operation of shopping section  Session. Expires on shutdown
 xx_xxxxxxxx_tpl  Name varies - stores page layout preference  Persistent. Expiry date shown

i.e. f7f2915758a4bcd

 Session cookie, often related to the online shop  Session. Expires on shutdown
     
 _twitter_sess  Twitter module.  Holds no personal data     Session. Expires on shutdown
 Guest_id  Twitter module.  Holds no personal data     Persistent. Expiry date shown
 k  Twitter module.  Holds no personal data     Persistent. Expiry date shown
 orginal_referer     Twitter module.  Holds no personal data     Session. Expires on shutdown
     
 datr  Facebook user cookie  Persistent. Expiry date shown
 a_user  Facebook user cookie  Persistent. Expiry date shown
 a_xs  Facebook user cookie  Persistent. Expiry date shown
     

Showroom

Flooring

Curtains